Grievance Redressal Cell

Committee Name: Grievance Redressal Cell (Student and Employee)

About The Committee:

The Grievance Redressal Cell (GRC) serves as the Institute’s formal mechanism for receiving,
addressing, and resolving complaints from both students and employees (both faculty and staff).
This cell aims to provide easy and readily accessible mechanism for speedy disposal of
grievances in a fair and transparent manner without fear of retaliation, thereby protecting
individual rights and strengthening institutional trust.

The GRC includes one faculty member from each department to coordinate and address
complaints arising within their department.

It should be noted that any grievance alleging ragging will be forwarded to the AntiRagging
Squad/ Proctorial Board Committee, and any grievance alleging sexual harassment will be
referred to the Internal Complaint Committee.

The Grievance Redressal Cell (GRC) is organised into two distinct cells:

• Student Grievance Redressal Cell — includes student members, this cell addresses
  complaints and concerns raised by the student community.
• Faculty/Staff Grievance Redressal Cell — Composed of faculty and staff members,
  this cell handles grievances originating from teaching and non-teaching employees.

I. Student Grievance Redressal Cell:

A student complaint will be examined by the Grievance Redressal Cell which will take
appropriate action thereafter. The Institute online complaint and suggestion box enables students
to report any academic or non-academic issue.

The Student Grievance Redressal Cell is authorised to investigate matters of harassment.

• Any person with a genuine grievance may approach GRC members in person, lodge an
  online complaint or submit the grievance in writing if they prefer not to appear.
• Grievances may also be sent by email to the departmental GRC member, the Convenor of
  the Student Grievance Redressal Cell, or the Director.
• The Cell will advise students on treating one another with respect, decency, and tolerance
  when disagreements arise.

II. Faculty/Staff Grievance Redressal Cell
The Faculty/Staff Grievance Redressal Cell aims to address the following issues:

•  The Faculty and Staff Grievance Redressal Cell addresses complaints raised by teaching
  and non-teaching employees and works to resolve workplace issues promptly and fairly.
• The Cell promotes a harmonious work environment by facilitating constructive
  Employee–Employee and Employer–Employee relationships.
• The Cell encourages faculty and staff to report grievances openly and without fear of
  victimization.
• The Cell advises employees to respect one another’s rights and dignity and to exercise
  restraint and patience when conflicts arise.

3. Function of Committee:
I. Student Grievance Redressal Cell:
The Cell addresses written grievances submitted by students concerning the following areas.

• a) Academic matters: Issues related to issuance of duplicate mark sheets, transfer
  certificates, conduct certificates, and other examinationrelated concerns.
• b) Financial matters: Disputes involving dues, refunds, or charges for services such as
  library fines, hostel fees, and other college payments.
• c) Other matters: Complaints about campus facilities and services, including sanitation,
  transport, campus safety, and related infrastructure.

II. Faculty/Staff Grievance Redressal Cell

A Grievance Redressal Cell for faculty and staff has been constituted for the redressal of the
problems reported by the faculties or staff members of the institute with the following objectives:

• a) To address the needs of faculty and staff and resolve grievances reported by teaching and
  nonteaching employees.
• b) To uphold the institute’s dignity by fostering a strifefree workplace and promoting
  cordial Employee–Employee and Employer–Employee relationships.
• c) To encourage faculty and staff to report grievances openly and without fear of
  victimization.
• d) To advise employees to respect one another’s rights and dignity and to exercise restraint
  and patience when conflicts arise.

4. Mechanism of the Grievance Redressal Cell:

The Cell performed the below mentioned functions continuously to make the best possible
efforts to create a harmonious and conducive atmosphere for everyone in question:

• The Cell attends to cases promptly upon receipt of written/ online grievances.
• The Cell convenes regularly to review all cases and prepares statistical reports
  summarising cases received, resolved, and pending that may require higherlevel
  direction.
• The Cell examines each complaint to assess its merit and determine appropriate action.
• Strict confidentiality is maintained throughout the process when required.

I. Student Grievance Redressal Cell:

The following mechanism may be used to lodge and resolve grievance (s)

• Students may submit complaints online via the Institute grievance portal:
  https://bbdnitm.ac.in/grievances/ or drop a form in complaint boxes located at prominent
  campus points, or submit the grievance in writing to the concerned departmental GRC
  member.
• The composition and contact details of the Student Grievance Redressal Cell will be
  widely published across campus.
• The GRC advices students to submit necessary documents to support their cases.
• The GRC will take up matters that remain unresolved by the respective departments;
  financial grievances (for example, fee disputes) must be supported by relevant financial
  documents such as receipts or demand drafts.
• The GRC will processes written grievances promptly, reviews and reports on cases
  regularly, investigates merit impartially, maintains confidentiality, and acts on
  submissions received through the online portal or official complaint boxes with required
  documents.

II. Faculty/Staff Grievance Redressal Cell

The following mechanism may be used to lodge and resolve grievance(s):

• Aggrieved faculty or staff may submit a written grievance by dropping it in the grievance
  boxes located various location at EBlock & M-Block, BBDITM
• Grievances may also be submitted via the college grievance portal at
  https://bbdnitm.ac.in/grievances/.
• Faculty or staff may address a written complaint to the Departmental Coordinator or
  Convenor, Grievance Redressal Cell, BBDITM.
• The GRC will act upon those cases which have been forwarded along with the necessary
  documents.
• Each received grievance will be logged, verified for completeness, and acknowledged.
• The Grievance Cell will investigate and ensure the grievance is resolved within the time
  frame prescribed by the Committee.
• The Grievance Redressal Cell will monitor the status and progress of each grievance until
  closure.
• The Cell will furnish periodic reports on grievance disposition and outstanding cases to
  the Chairman of the Committee.

5. Role and responsibility of committee:

I. Student Grievance Redressal Cell:

Students GRC has following roles and responsibilities:

• a) To formulate policy for investigating and reviewing student complaints and grievances.
• b) To investigate the root causes of grievances.
• c) To ensure effective remedies or actions proportional to the seriousness of each case.
• d) To encourage students to report grievances openly and without fear of victimization.

II. Faculty/Staff Grievance Redressal Cell

Th Faculty/ Staff GRC has the following roles and responsibilities:

• To formulate policies and procedures for receiving, investigating, and reviewing
  grievances of faculty and staff.
• To investigate the root causes of reported grievances and gather relevant facts.
• To recommend and ensure implementation of effective remedies or corrective actions
  proportional to the gravity of each case.
• To foster an environment where faculty and staff can express concerns freely and frankly
  without fear of retaliation.
• To promote mutual respect and professional conduct among employees and between
  employees and management.

6. Convener Contact (Details for website)

Name of Convener:

Dr. Supriya Phurailatpam

Convener, Grievance Redressal Cell, BBDITM

Email: [email protected]

Mob. No.: 8318088682